Check operational status and report issues with the right information

22 May 2026

Determine if your problem is related to a known incident and provide support with the necessary information when it is not. This guide applies to all store administrators in Go, Plus, and Pro, regardless of the theme. The status page describes the platform's components; a green component does not mean that every individual store, payment connection, or email delivery is working. 1. Check the affected component and time Open Abicart's official status page.Read about ongoing incidents, planned maintenance, and relevant history.Compare the incident's time and affected service with your problem: admin, store/theme, API, email, or search/filtering. Follow the updates if the incident matches. An estimated recovery time can change; do not assume that an old incident explains a new problem. You can choose to subscribe to status updates through the channels offered on the page. 2. If the status is green or the problem only affects your store Identify what is actually failing. A working home page does not prove that checkout, login, or order emails are working.Note the exact error text, affected URL, local time, and time zone.Make a harmless comparison in another browser or network connection if possible without losing unsaved work or an active shopping cart.Check if an external provider, such as for payments or shipping, is displaying its own relevant error. Do not randomly change DNS, payment agreements, the active theme or integration keys.A green status page does not show that your particular payment or shipment booking succeeded. First check the existing order's payment or shipment reference and the result with the correct provider. Do not repeat a purchase, capture, refund or shipment booking while the outcome is unknown. Report the store, time, error and necessary reference without secrets or unnecessary customer data. 3. Submit a useful issue report Contact support via the current contact guide. Provide: Store ID and the current store/sub-store, as well as the affected public URL.Time and time zone, and when it last worked, if known.The feature and brief steps leading to the error.The exact error message and how many users/orders seem to be affected.What status information and harmless comparisons you have already checked.Order/shipment reference only when needed for the specific error. Do not send passwords, access tokens, or full customer exports. Hide sensitive information in screenshots. The fact that no incident is published does not mean your error does not exist. Quick startRead the current incident for the correct component and time.Pinpoint which feature is failing.Gather the URL, store, time, steps, and error text.Contact support with the information if the problem lacks a relevant incident or persists. Subscription and accessStatus information applies to all plans. The plan's support terms and current contact methods are stated in the contact guide/agreement. A theme variant may be relevant for a specific store error but does not change the scope of the status page.

Things to consider when launching your webshop

27 Nov 2025

Everything is ready and the shop is ready to be activated. Glad you're ready to activate your shop! But before you do, double-check that you haven't missed deleting any of the default text that's inserted into the theme. You should also do some test purchases and make sure your payment methods are active and that shipping is working properly. We'll go through everything you need to consider in this article, step by step.About domain: only after you have activated and made your shop visible, you can add your domain. This is the last thing you do when you are about to release the store live. Read moreRemoving default texts in the themeBy default, there are some information texts in the theme and these need to be edited or removed. For example, there is a text in the header: "Free shipping! Edit this text under Content & Header.". There are also similar texts on the home page, on the article page, footer and in the checkout.Go to theme under Appearance -> Themes -> select theme, edit.HeaderContent -> Header -> Custom content in the top row -> Custom contentHome pageContent -> Home page -> Blocks on the right.Article pageContent -> Article page -> Unique selling pointsContent -> Article page -> FreewritingAt the bottom of the article page there are also different blocks. In the block for "Own HTML" there is text that we put in. Click on the block to edit it or delete it. So this appears at the bottom of the page when you go to an article.Page footerContent -> Page footer -> Own content. For example, the "Click here to edit" block.CheckoutContent -> Checkout -> Unique Sellings PointsContent -> Checkout -> DisclaimerCheck payment methodsGo to Settings -> Payment methodsAre you applying for Klarna Checkout? Make sure it's active before you launch your store. Klarna Checkout is called "Invoice, Part Payment, Card Payment and Direct Payment" with us. Click on the payment method to access the settings. Tick to make it active.Also make sure to remove Klarna DEMO and the regular invoice that is loaded from the start. Klarna DEMO is not a real payment method. The regular invoice is not needed if you use Klarna Checkout. Click on the trash can on the right to remove a payment method.Check the delivery methodsGo to Settings -> Shipping and delivery.Create the delivery methods you need by following the guide on the manual page called "Shipping and delivery".A tip to see which countries the store delivers to is to look in the overview of the delivery methods in the column "Applicable in".Terms and infoGo to Own pages -> Terms and infoMake sure the page is not hidden.You are required by law to inform your customers why you collect their data. Make sure you have a page where you are clear about how your customers' data is processed, that they have the right to know what kind of data you have, that they may receive mailings from you, etc.If you have a policy on returns, write it here. Write everything a customer might need to know when shopping in your store. Be sure to mention that everything is done in accordance with the GDPR.You can read more about handling personal data on our GDPR manual page.Do test purchases in the storeTo make sure everything works with shipping fees etc., you should do some test purchases. Add a payment method that doesn't charge any money, such as "Prepayment". Then make a few test purchases and see how the checkout looks and make sure there is the right information in the order confirmation.If everything looks good, you can then shred the test orders and don't forget to remove or hide the payment method when you are done.Activate your storeIs everything ready? Great, time to activate!Click on your login name in the top right corner and select "My subscription":Select subscriptions and any additional services.Then go ahead and select payment methods. If you pay by card, the shop will be activated immediately and you can then print an invoice after payment has been made.Connect domain to shopOnce the shop has been paid for and activated, connect the domain to the shop.It is not a good idea to connect the domain before everything is ready. This is the last step to do when the store is ready to launch.First go to Settings -> General -> Hide Store and make sure this checkbox is not checked.Then log in to your domain provider/web host and re-designate your domain. You can point the domain in two different ways:CNAME - Point the domain to the domain shop.textalk.seA-record - Point the domain to the IP address: 192.121.104.141.If you need help doing this repointing, you need to contact the support of your domain provider/web host. Please remember to repoint the domain both with www and without www.For example abicart.se and www.abicart.se.When everything is re-marked, go to the store and Settings -> Domains and SEO -> tab "Domains".Click on "New domain name" and enter your domain name. Click on "Add Domain".If you have reassigned multiple domains, for example with and without www, add the second domain in the box just below the already added domain and then click on the "Add" button.If you have multiple languages in the store and want to link different domains to them, that's fine. In that case, point to all the domains via CNAME or A-pager above and via the "New domain" button add your domains, for example www.abicart.se, www.abicart.com etc.Then go to the "URL settings" tab.Here a block is shown for each active language that is in the store. The most common one is the Swedish language at the top and here are some settings that need to be done.Domain namesThe list shows the domains that are entered in the "Domains" tab. Select the domain.Language prefixIf you only have one language, you do not need to use a language prefix. We recommend clearing the contents of this field.If you have multiple languages and use the same domain for them, you must use language prefixes. We recommend not having a language prefix for the base language, but for the remaining languages you must specify one, such as "en" for English.SuffixThis field is purely aesthetic and has no technical significance. Some people want to use a prefix, but many people want the shortest possible address to the store pages, so there is no need to use this. We recommend clearing the contents of this field.If you have multiple languages in the store and want to link different domains to them, that's fine. In that case, point all the domains via CNAME or A-pager above and via the "New domain" button you add your domains, for example www.abicart.se, www.abicart.com etc.Think about after you activate the storeYour store is active!Now you can start thinking about search engine optimization of the store. Check out our tips on the "SEO optimization in Abicart" manual page.