Saved pages

    No saved pages yet

    Start
    Small and medium-sized enterprises Franchises & store networks Publicists and media houses
    Prices & plans Move to Abicart Customers Support

      No saved pages yet

      Login Start a Webshop
      A part of Textalk
      English Svenska

      2 min read

      Order confirmations via Facebook Messenger

      By Sabina.

      With this feature, you can send order confirmations directly to the customer via Facebook Messenger. What are order confirmations via Facebook Messenger? This feature allows the buyer to have their order confirmation sent directly to Facebook Messenger. The normal order confirmation is sent out as usual via email. One of the advantages is that if the buyer has questions about the order, they can answer directly in the order confirmation on Messenger and then a message will be sent directly to your Facebook page. As a store owner, you can see the entire order directly with items, order number, name, etc. and then the buyer's message appears directly under the order information. This makes it easier to communicate directly with customers about specific orders.

      This feature is included in the Abicart Plus and Pro subscriptions at no extra cost.

      What is required to use Facebook Messenger?

      • You must have a page for your store on Facebook (a regular personal account is not sufficient).
      • The store must use one of our responsive themes. 
      • The store must have an active SSL certificate.

      What does the checkout look like for the buyer?

      In the checkout, a new block appears that looks like this:


      What does the order confirmation look like in Messenger for the buyer?

      Once the order has been placed, a message is sent with a summary of the order that looks like this:


      The customer can also click on the order confirmation to view a more detailed order confirmation which looks like this:


      Activate order confirmations for Facebook Messenger

      Go to Settings -> External Connections -> Facebook Messenger.
      Check "Active" and then click "Continue with Facebook" and log in with your usual personal account. Keep in mind that this personal account must be the administrator of your Facebook page. 

      Once you have logged in, the list at "Page" will be updated with a list of all Facebook pages for which you are an administrator. Select your store's Facebook page and save. 

      Now you need to "whitelist" the store's domain in Facebook so log in and go to your Facebook page. 

      1. Click on "Settings" at the top of the page.
      2. Click on "Messenger Platform" on the left. 
      3. Add your store's domain to the "Whitelisted Domains" box

      Here's a more detailed guide in Facebook for developers.