Abandoned carts
Manage customers who have not completed purchases at checkout.
What is an abandoned basket?
An abandoned basket is an order that has been initiated by the customer adding products to the basket and then proceeding to checkout, but not completing the order.
In order for an order to count as an abandoned cart, the customer must have entered their email address at checkout and the order must have been untouched for at least 15 minutes.
How does it work?
Under Orders -> Abandoned carts, a list of abandoned carts is displayed. Currently, you can filter in four different ways:
- day
- current week
- current month
- last month
Currently, you can only see this information, and you cannot contact the buyer directly through this interface. If you want to contact the customer, you will have to copy the email address and then use your usual email client to do so.
What information can you see?
You can see the customer's email, the products they had in the shopping cart and the date the products were added to the shopping cart.
Please note that these orders may no longer be available for purchase as shown in the list, there is no guarantee that the cart contents are still available.
