Customize order emails, receipts, and order documents
Choose what the customer receives via email and what information appears on your store's printouts.
This guide applies to administrators in Go, Plus, and Pro. Open Settings → Document and email content. Email content controls messages and their texts; Document content controls things like the picking list, packing slip, and language for printing. A text change and activating an automatic dispatch are different settings.
1. Change the order confirmation
On the tab labelled Email content, open the section labelled Order confirmation. Choose what information to display, such as product images, customer numbers, delivery messages, and how personal identity numbers are displayed. If you want confirmations to be sent, Do not send order confirmations must not be enabled.
Enter your additional text in Text on order confirmation for each relevant language. Save and use the preview where available. These text fields supplement the message; they are not a general editor for replacing the entire email template structure with your own template.
2. Set up receipts and automatic receipt emails
Under Receipt , you choose whether to include the descriptions of the shipping and payment methods and enter Text on receipt for each language.
Select Automatically send receipt by email when the order is marked as paid if you want the automatic dispatch. If you want to attach a PDF receipt, select the separate setting for the PDF attachment when it appears. Click Save.
The automation depends on the order's payment status actually becoming paid. A receipt is not the same message as the order confirmation, and the receipt text alone does not trigger the sending. Never mark an unpaid order as paid just to send a receipt. For manual payments, first reconcile the actual incoming payment.
3. Set up the shipping confirmation
Enable Send shipping confirmation by email when order is marked as shipped if it should happen automatically. Select any copy to the store and product images, and write Text in confirmation in the correct language. Save.
An order being paid does not mean it has been shipped. Mark it as shipped when it corresponds to the actual handling. If an integration changes the order status, its workflow also needs to align with when you want to send the shipping email.
4. Select fields for picking list and delivery note
On the tab Document content you select fields for the Picking list, for example, product number, name, product group, stock location, GTIN, MPN/SKU, images, prices, and how product bundles should be displayed. Also check sorting and any warnings for out-of-stock products.
For machine-readable codes, select the code type based on the value to be printed and the scanner you use. The code types allow for different characters and lengths. Follow the limitations shown in the admin; for example, a long product number cannot be made into an EAN-8 just by selecting that code type.
For the Delivery note you select, for example, prices, images, shipping and payment method with any descriptions, organization number, and VAT number. The delivery note and the picking list have different purposes and do not need to have the same fields.
5. Select document language and print size
Under Order documents you select the language separately for the delivery note, picking list, and receipt:
- Same as administrator: the language used by the administrator.
- Customer's language: the language associated with the order.
Also select the text size for printing and save. Make sure that any custom texts are available in the languages the documents will use; a language selection does not automatically translate the text you have written yourself.
6. Check the result
Check the preview and a relevant document in the correct language. If an email is missing, first check the specific sending setting and the correct order status, then the recipient's address and delivery/spam issues. Do not change the payment or shipping status just as an email test on a real order. Use a separate test flow when an actual sending needs to be tested.
If your question is about a fully custom template or a layout different from what the available fields allow, please describe your needs to our support team before pasting an entire email template into a supplementary text field.
Quick start
- Open Document and email content and select the correct tab.
- Change fields and texts per language.
- Activate the desired mailings separately and check their triggering order status.
- Save and check the preview and documents.
Subscription
Basic document and email settings are available in Go, Plus, and Pro. Some options depend on activated features, for example, product bundles or an integration. This guide applies to the store's order communication, not invoices for the Abicart subscription.