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      2 min read

      Klarna On-site messaging

      By Althea.

      Klarna On-site messaging
      With Klarna On-site messaging, you can add customised messages to your webshop. Inform your customers about the different payment options even before checkout, and get an opportunity to influence the customer at an early stage.

      Klarna on-site messaging is a feature that allows you to set up personal messages to your customers on multiple pages in your webshop. The information can be about possible instalment plans or any offers you plan to give your customers via Klarna.

      Note that you must have Klarna v.3 and have activated Klarna Checkout to add on-site messaging. No other payment solutions are allowed.

      KLARNA-OSM-KB

      How do I set up Klarna On-site Messaging?

      Go to Design -> Themes -> Edit -> Extensions -> Klarna

      Save and reload the theme. Now there should be an option to add the script. Copy and paste the script from the Klarna Merchant portal under On-site Messaging -> Installation and save.

      image.pngimage.png

      Now the widget will be able to be added to different pages. Users can choose the page, position and content they want to display via Klarna On-site Messaging.

      The page and position are selected under Abicart admin and the content is edited under Klarna Merchant Portal -> On-site Messaging -> Placeholder.

      image.png

      This is only available in the latest versions of our themes. This can be added to the home page, header, footer, sidebar and product page.

      Settings Abicart admin

      Design>> Themes >> Startpage, top bar, footer & product page

      Possible reasons why Klarna On-site messaging is not displayed on the website:

      Klarna checkout is not activated in the store.

      The selected country of delivery does not have Klarna as a payment method.

      There are a few cases where the Klarna Checkout payment method will not be available for the current order because the user may have set a limit on the order total. If the order amount exceeds the limit, the widget will be hidden on the website together with the payment method.

      Klarna merchant ID is not filled in or is invalid under Additions -> Klarna. **[Read more about On-site Messaging at Klarna.](https://www\.klarna\.com/se/foretag/on\-site\-messaging/)**