Support Center: guides, videos and FAQ

Launching a new webshop can feel big – but it doesn’t have to be complicated.
With Abicart, you can either set up your store step by step on your own, or let our onboarding team guide you through the process and help you with the look and structure of your shop.

Our goal is simple: make it easy for you to start selling online as quickly and smoothly as possible.

Easy to get started on your own

Abicart is built so that you can launch a professional webshop on your own by following a few clear steps. Inside the admin area you’ll find guides, manuals and video tutorials that walk you through the most important parts of getting started, such as:

• Create product groups (categories)
  Start by setting up your product groups – these become the main menu of your store and help customers find the right products.

• Add your products
  Add products manually or import them from a file. You choose what suits your business best.

• Choose and customize a theme
  Pick a theme you like and adapt it with your own colors, fonts, images and layout so the store reflects your brand.

• Set up payment methods
  Connect the payment providers you want to use so customers can pay in a secure and convenient way.

• Set up shipping methods
  Add your delivery options and carriers, and decide how you handle shipping costs and destinations.

• Add terms and customer information
  Use the built-in templates as a starting point for your store’s terms, return policies, delivery information and other important pages.

• Handle GDPR and agreements
  Sign the necessary agreements and follow the guidance to make sure your store handles customer data correctly.

• Connect your domain
  Point your own domain to the store to build trust and make your webshop easy to find.

• Go live with your store
  When everything looks good, you publish the shop with a few clicks and start selling.

You can follow these steps at your own pace, and always return to the guides whenever you need more detail.

Get an extra boost from our onboarding team

Even though it’s easy to do it yourself, you don’t have to be alone in the process.
Our onboarding team is happy to help you shape the look and structure of your store, based on your own wishes and brand.

Together with you, we can for example:

• Define the visual style of your store
  Help you with logo placement, colors, fonts and overall layout so your webshop feels coherent and professional.

• Set up menus and navigation
  Structure product groups and menus so that your customers quickly understand where to go.

• Design a strong start page
  Place images, texts and content blocks in a way that highlights your offers and leads visitors towards buying.

• Review payment and shipping setup
  Make sure your chosen payment and delivery options are activated and clearly presented to customers.

• Make sure legal info is in place
  Help you use and adapt the built-in templates for terms, policies and other key information pages.

• Prepare your store for launch
  Go through a simple checklist so that your webshop is ready to be made public.

How the onboarding usually works

1. You tell us about your business and goals
   We talk about your products, your brand and what kind of shopping experience you want to offer.

2. We help you shape the store
   Based on your input, we support you in setting up design, structure and key settings in Abicart.

3. You learn how to manage everything
   We show you where things are in the admin and how you can continue to update products, pages and design on your own.

4. You launch – with confidence
   When you’re ready, you go live knowing both your store and its basic setup are in good shape.

Ready to start?

Whether you prefer to follow the built-in guides step by step yourself, or you’d like a helping hand from our onboarding team, Abicart makes it easy to get your webshop up and running.