Support and services

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  Accessibility support and WCAG guidance

  Created 28 Nov 2025

  Build a webshop that works for everyone – and performs better while doing it. With Abicart, accessibility is not an add-on or an afterthought. Our platform and services are designed to help you meet WCAG 2.1 guidelines and local regulations, while creating a smooth, enjoyable shopping experience for all your customers.We support you throughout the whole journey – from planning and design to launch and continuous improvement. Our team can help you understand what WCAG means in practice for e-commerce: structure and semantics that work with screen readers, clear navigation, sufficient color contrast, readable typography, alternative texts for images, accessible forms and checkout flows, and keyboard-friendly interaction patterns. Using Abicart and our accessibility guidance, you can: build a webshop that aligns with WCAG 2.1 and relevant legal requirements create a shopping experience that works with assistive technologies avoid common accessibility pitfalls in design, content and custom code strengthen your brand by showing that you take inclusion seriously Accessibility is also good business. A webshop that is easier to use converts better, reduces friction at checkout, and is more future-proof as standards and expectations evolve. When you choose Abicart, you get both a powerful e-commerce platform and a partner that helps you make your store accessible, usable and ready to grow.

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  Onboarding: getting started with Abicart

  Created 28 Nov 2025

  Launching a new webshop can feel big – but it doesn’t have to be complicated.With Abicart, you can either set up your store step by step on your own, or let our onboarding team guide you through the process and help you with the look and structure of your shop.Our goal is simple: make it easy for you to start selling online as quickly and smoothly as possible.Easy to get started on your own Abicart is built so that you can launch a professional webshop on your own by following a few clear steps. Inside the admin area you’ll find guides, manuals and video tutorials that walk you through the most important parts of getting started, such as: Create product groups (categories)Start by setting up your product groups – these become the main menu of your store and help customers find the right products. Add your productsAdd products manually or import them from a file. You choose what suits your business best. Choose and customize a themePick a theme you like and adapt it with your own colors, fonts, images and layout so the store reflects your brand. Set up payment methodsConnect the payment providers you want to use so customers can pay in a secure and convenient way. Set up shipping methodsAdd your delivery options and carriers, and decide how you handle shipping costs and destinations. Add terms and customer informationUse the built-in templates as a starting point for your store’s terms, return policies, delivery information and other important pages. Handle GDPR and agreementsSign the necessary agreements and follow the guidance to make sure your store handles customer data correctly. Connect your domainPoint your own domain to the store to build trust and make your webshop easy to find. Go live with your storeWhen everything looks good, you publish the shop with a few clicks and start selling. You can follow these steps at your own pace, and always return to the guides whenever you need more detail. Get an extra boost from our onboarding team Even though it’s easy to do it yourself, you don’t have to be alone in the process.Our onboarding team is happy to help you shape the look and structure of your store, based on your own wishes and brand. Together with you, we can for example: Define the visual style of your storeHelp you with logo placement, colors, fonts and overall layout so your webshop feels coherent and professional. Set up menus and navigationStructure product groups and menus so that your customers quickly understand where to go. Design a strong start pagePlace images, texts and content blocks in a way that highlights your offers and leads visitors towards buying. Review payment and shipping setupMake sure your chosen payment and delivery options are activated and clearly presented to customers. Make sure legal info is in placeHelp you use and adapt the built-in templates for terms, policies and other key information pages. Prepare your store for launchGo through a simple checklist so that your webshop is ready to be made public. How the onboarding usually works You tell us about your business and goalsWe talk about your products, your brand and what kind of shopping experience you want to offer. We help you shape the storeBased on your input, we support you in setting up design, structure and key settings in Abicart. You learn how to manage everythingWe show you where things are in the admin and how you can continue to update products, pages and design on your own. You launch – with confidenceWhen you’re ready, you go live knowing both your store and its basic setup are in good shape. Ready to start? Whether you prefer to follow the built-in guides step by step yourself, or you’d like a helping hand from our onboarding team, Abicart makes it easy to get your webshop up and running.

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  Support Center: guides, videos and FAQ

  Created 28 Nov 2025

  Launching a new webshop can feel big – but it doesn’t have to be complicated.With Abicart, you can either set up your store step by step on your own, or let our onboarding team guide you through the process and help you with the look and structure of your shop. Our goal is simple: make it easy for you to start selling online as quickly and smoothly as possible.Easy to get started on your own Abicart is built so that you can launch a professional webshop on your own by following a few clear steps. Inside the admin area you’ll find guides, manuals and video tutorials that walk you through the most important parts of getting started, such as: Create product groups (categories)Start by setting up your product groups – these become the main menu of your store and help customers find the right products. Add your productsAdd products manually or import them from a file. You choose what suits your business best. Choose and customize a themePick a theme you like and adapt it with your own colors, fonts, images and layout so the store reflects your brand. Set up payment methodsConnect the payment providers you want to use so customers can pay in a secure and convenient way. Set up shipping methodsAdd your delivery options and carriers, and decide how you handle shipping costs and destinations. Add terms and customer informationUse the built-in templates as a starting point for your store’s terms, return policies, delivery information and other important pages. Handle GDPR and agreementsSign the necessary agreements and follow the guidance to make sure your store handles customer data correctly. Connect your domainPoint your own domain to the store to build trust and make your webshop easy to find. Go live with your storeWhen everything looks good, you publish the shop with a few clicks and start selling. You can follow these steps at your own pace, and always return to the guides whenever you need more detail. Get an extra boost from our onboarding team Even though it’s easy to do it yourself, you don’t have to be alone in the process.Our onboarding team is happy to help you shape the look and structure of your store, based on your own wishes and brand. Together with you, we can for example: Define the visual style of your storeHelp you with logo placement, colors, fonts and overall layout so your webshop feels coherent and professional. Set up menus and navigationStructure product groups and menus so that your customers quickly understand where to go. Design a strong start pagePlace images, texts and content blocks in a way that highlights your offers and leads visitors towards buying. Review payment and shipping setupMake sure your chosen payment and delivery options are activated and clearly presented to customers. Make sure legal info is in placeHelp you use and adapt the built-in templates for terms, policies and other key information pages. Prepare your store for launchGo through a simple checklist so that your webshop is ready to be made public. How the onboarding usually works You tell us about your business and goalsWe talk about your products, your brand and what kind of shopping experience you want to offer. We help you shape the storeBased on your input, we support you in setting up design, structure and key settings in Abicart. You learn how to manage everythingWe show you where things are in the admin and how you can continue to update products, pages and design on your own. You launch – with confidenceWhen you’re ready, you go live knowing both your store and its basic setup are in good shape. Ready to start? Whether you prefer to follow the built-in guides step by step yourself, or you’d like a helping hand from our onboarding team, Abicart makes it easy to get your webshop up and running.

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  24/7 chatbot support with Henryk

  Created 28 Nov 2025

  Get instant answers to your questions anytime with Henryk, Abicart's AI chatbot. Trained on the comprehensive Abicart manual using advanced GPT-4 technology, the chatbot offers quick and relevant assistance, acting as an excellent first point of contact for support.How it Works Trained on the Manual: Henryk has an extensive understanding of the platform's features and instructions, pulling directly from the Abicart manual content. Real-time Assistance: For common problems and questions, Henryk can provide immediate solutions, offering support 24 hours a day, 7 days a week. Integrated Support: When searching the manual or forum doesn't provide an answer, the AI chatbot is the next available step before submitting a support message or requesting a callback. While Henryk is highly capable of addressing many queries, human customer service remains available for more complex issues via messages or a requested callback during standard support hours. This multi-layered support approach ensures you always have the help you need for a smooth e-commerce operation.

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  Product limits and catalog size per plan

  Created 28 Nov 2025

  Abicart is designed to support your growth and ensure that your online shop can expand its product offering and scale its operations. While all plans come with a generous starting capacity, you can easily extend your catalog size and handling capacity to fit your specific needs.Standard Capacity and Unlimited Orders Regardless of the subscription tier you choose (Go, Plus, or Pro), your store benefits from the following fundamental features: Standard Product Quantity: All Abicart stores are set up with a standard capacity of 5,000 articles. Unlimited Orders: Your shop is built to handle any volume of sales. You can receive and manage an unlimited number of orders without fear of limitations or caps, even during peak seasons. No Transaction Fees: Abicart does not charge you a percentage fee on your sales. You pay only for your monthly subscription, keeping your revenue streams predictable and profitable (though standard costs for third-party payment solutions may apply). Extended Catalog Packages for Growth For stores whose assortment grows beyond the standard capacity, you can purchase extended article packages. These add-ons are available in the Plus and Pro subscriptions. Add-on Package Available in Plans Description Extended number of articles: 15,000 Plus, Pro Increases your store's capacity to manage up to 15,000 articles. Extended number of articles: 100,000 Plus, Pro Expands your store's capacity for large assortments up to 100,000 articles. Extended article quantity: Unlimited Plus, Pro Removes all article quantity limitations, giving you an unlimited catalog size. Capacity by Subscription Tier While the core capacity can be expanded, the advanced tools for catalog management and sales functionality are determined by your chosen subscription plan. Feature Go Plus Pro Advantage Standard Article Quantity 5,000 5,000 5,000 A solid foundation for most small to medium-sized businesses. Extended Article Packages No Yes Yes Ability to scale up to 15,000, 100,000, or an unlimited number of articles. Product Group Linking Only one primary group Unlimited groups Unlimited groups Showcase products in multiple relevant categories to boost discoverability. Product Templates No Yes Yes Easily apply complex attributes and customer choices (sizes/colors) to entire product lines. Product Filtering No Yes Yes Allows customers to quickly sort and find products by price, attribute, color, or size. Price Lists (beyond standard) No Yes Yes Create seasonal campaigns, volume pricing, and custom prices for specific customer groups. For businesses with small or medium assortments, the standard capacity is often more than sufficient. When you need to manage a very large number of articles, or when your products have complex variants and customized pricing, the Plus and Pro plans unlock scalable catalog solutions and advanced management capabilities.

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  White label admin interface option

  Created 28 Nov 2025

  Make Abicart's admin your own admin, with your own logo and graphic profile.For slightly larger organizations where internal branding is important, it is possible to get Abicart's admin with your own design, colors and layout. You can choose to have your own logo and graphic profile when you and your colleagues work in Abicart admin. This is an additional service in Abicart Pro. Contact customer service and we will help you. The benefits of white-labeling your admin interface: Discover the possibilities with Abicart? In today's competitive e-commerce world, companies are constantly looking for new ways to differentiate themselves and build brand loyalty. An effective way to achieve this is to use a white-label solution for your e-commerce platform. In this article, we will discuss the benefits of using a white-label solution like Abicart for your admin interface and how it can help strengthen your company's brand. Benefits of using white-label solutions Customized and consistent brand experienceBy white-labeling your admin interface, you can customize it according to your own graphic profile and logo. This creates a consistent and professional brand experience for your employees and customers, which in turn contributes to increased brand loyalty and trust in your company.Effective internal brandingFor larger organizations where internal branding is important, a white-label solution can help create a strong corporate identity. By providing a tailored and consistent brand experience for your employees, it helps them connect with the company and strengthens the company culture.Higher level of customization and controlA white-label solution allows you to customize your admin interface according to your specific needs and requirements. This means you can make changes and updates at your own pace and on your own terms, allowing you to maintain full control over your admin interface and adapt it to the unique needs of your business.Time and cost savingsBuilding your own e-commerce platform from scratch can be time-consuming and costly. By using a white-label solution like Abicart, you can take advantage of our existing infrastructure and technology to launch your e-commerce quickly and easily. This saves both time and money and allows you to focus on your core business.White-labeling your admin interface using an e-commerce platform like Abicart can offer several benefits to your business. It creates a consistent and professional brand experience, promotes internal branding, provides greater customization options, and saves time and money. If you want to know more about how a white-label solution like Abicart can benefit your business, it is recommended to contact us. We can provide you with additional information on how our white-label service works and how it can be adapted to your specific needs and requirements. Investing in a white-label solution for your admin interface can be a smart step to strengthen your brand and create a more coherent and efficient working environment for your employees. Don't hesitate to contact us to explore the many benefits that a white-label solution can offer your company.

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  Multiple administrators

  Created 28 Nov 2025

  Invite your colleagues to join you and work on your online shop

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  Free customer service (secure messaging or phone)

  Created 28 Nov 2025

  We are always close by and happy to help you! Customer service is built into Abicart! We speak Swedish, English and a few other languages. Our head office is in Mölndal, but we have employees in several locations in Sweden and around the world. From My customer service in Abicart admin you can reach us via messages or phone. Of course, you also always have access to our manual

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  SSL (Secure Sockets Layer) makes your webshop secure

  Created 28 Nov 2025

  Use ssl (https) on your domain. Safe for you and your customers. It also increases your chances of ranking higher on Google. In all versions of Abicart we support encrypted and secure web pages with SSL (https://) Read more about domains in the manualSSL certificateIt is important that your customers are safe and secure when shopping in your webshop. That's why all versions of Abicart have built-in support for SSL (Secure Sockets Layer). The latest version of SSL is called TLS (Transport Layer Security).This is a security standard that is used on websites all over the world. When you run an e-commerce and webshop, you are handling some sensitive data that is important to protect. By using SSL (or TLS), all information sent between the server and the user is encrypted, which means that it cannot be intercepted or changed by anyone else.HTTP and HTTPS?All Abicart web shops use HTTPS. HTTP (Hypertext Transfer Protocol) is a protocol (a kind of language between computers) used to transfer data between the user and the web server. With the addition of SSL over HTTP, the security protocol HTTPS (Hypertext Transfer Protocol Secure) is used, which is now standard in the vast majority of web shops and websites.

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  Your own domain

  Created 28 Nov 2025

  Use your own domain for your Abicart store.