1 min read
24/7 chatbot support with Henryk
Get instant answers to your questions anytime with Henryk, Abicart's AI chatbot. Trained on the comprehensive Abicart manual using advanced GPT-4 technology, the chatbot offers quick and relevant assistance, acting as an excellent first point of contact for support.
How it Works
- Trained on the Manual: Henryk has an extensive understanding of the platform's features and instructions, pulling directly from the Abicart manual content.
- Real-time Assistance: For common problems and questions, Henryk can provide immediate solutions, offering support 24 hours a day, 7 days a week.
- Integrated Support: When searching the manual or forum doesn't provide an answer, the AI chatbot is the next available step before submitting a support message or requesting a callback.
While Henryk is highly capable of addressing many queries, human customer service remains available for more complex issues via messages or a requested callback during standard support hours. This multi-layered support approach ensures you always have the help you need for a smooth e-commerce operation.
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Support and services
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Abicart Support – Guides and Help for Your Online Store
1 Sep 2026
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How to Contact Abicart Customer Service
27 Aug 2026
The easiest and fastest way to get help is to start a chat directly in Abicart Admin. There, our AI assistant can help you with common questions and prepare your request for our support team if you need further assistance. You can also contact us by email or phone.Chat with us via Abicart Admin Once you’re logged in to Abicart Admin, you’ll find “Ask a Question” in the lower right corner. Start the chat and describe what you need help with. Our AI assistant will first try to help you right away. Many common questions can be answered immediately, which means you won’t have to wait for a response from the support team. If the AI assistant can’t resolve your issue, it will help gather relevant information and create a support ticket. Our support team will then follow up on the ticket as soon as possible. Tip: Please describe the problem as clearly as possible and include, for example, your order number, item number, or error messages when relevant. This helps us handle your request more quickly. Other Ways to Contact Us As a customer, you can also email or call customer service. You can always find contact information and current business hours under "My Customer Service" in Abicart Admin. Remember to describe your issue as clearly as possible, and feel free to include relevant examples or screenshots. When you contact us, we’ll first help you describe your issue. If the issue requires further handling, we’ll ensure our support team can follow up on it. You can also contact us via the form: https://www.abicart.com/sv/kontakta-oss
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Launch of AI-Chatbot based on the Abicart user manual
18 Dec 2025
We are pleased to announce the launch of our latest innovation: an AI chatbot equipped with all the data and content from Abicart's comprehensive user manual. Our AI chatbot is designed to help you navigate through all aspects of your Abicart webshop and provide fast and efficient support when you need it.Our AI chatbot covers all areas of Abicart, including:Getting started with your webshopSettings and customizationProducts and assortmentOrders and customer managementDiscounts and promotionsSearch engine optimization (SEO)Integrations and partnersLegal and business tipsAnd much more!Where to find the chatbotWe've trained our chatbot on all the content in the Abicart user manual, including the latest articles and video guides, to ensure it can give you the best advice and solutions for your business.To use our AI chatbot, simply ask a question in the chat and it will immediately give you an answer based on the relevant information from the manual. If you need further help, the chatbot will be able to direct you to the right article in the manual.We believe that our AI chatbot will improve your experience with Abicart and make it easier for you to run your online shop. It is here to help you quickly find information and solve any problems you may encounter during your e-commerce journey.We hope you find our AI chatbot useful and we are happy to hear your feedback. Don't hesitate to share your experience and let us know how we can improve our chatbot to make it even better for you and your business. Contact us via My Customer ServiceThank you for choosing Abicart and we wish you continued success with your online shop!Kind regards,Abicart Team
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AI can revolutionise e-commerce: how your business can be impacted and benefit from AI
18 Dec 2025
Get started with artificial intelligence and revolutionise your e-commerce! With AI, you can benefit from improved customer experiences, increased efficiency and enhanced marketing. Discover how AI can impact your business and take your e-commerce to the next level! Contact us today to find out more.One specific use of AI in e-commerce is to automate the creation of product descriptions. Abicart is an example of a company that offers this through their autogenerated article texts. These texts are automatically created using AI and are designed to be unique and user-friendly. This way, e-tailers can save time and effort on creating product descriptions and focus on other aspects of their business instead.E-tailers can use AI as a tool to streamline their work in many ways. For example, AI can be used to automate customer service, improve marketing and help make business decisions.AI is likely to have a major impact on digital business and e-commerce in the future. Here are some of the most likely developments:Personalised recommendation: AI can be used to create more personalised recommendations for customers, based on their past purchases and search history.Automated customer service: AI chatbots and virtual assistants can be used to help customers with everything from answering questions to managing orders.Predictive analytics: AI can be used to perform predictive analytics on data from the e-commerce platform to help businesses make better business decisions.Enhanced security: AI can be used to identify and block fraud and other undesirable behaviour on the e-commerce platform.Merchandise distribution: AI can help plan and optimise merchandise distribution by using data on customer demand and sales to predict future demand and keep inventory at optimal levels.Overall, AI will help e-tailers gain a better understanding of customers and their behaviour, which in turn will lead to better marketing and increased sales.
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Using AI to generate product descriptions and translations
28 Nov 2025
Abicart integrates AI capabilities to help streamline content management in your webshop, making it faster to launch new products and expand into international markets.Automatic Product DescriptionsCreating engaging and accurate product descriptions can be time-consuming. Abicart's AI can automatically generate product descriptions , helping you enrich your catalog content quickly and efficiently.Automated TranslationsExpanding your business internationally requires translating large volumes of text. Abicart facilitates this process by offering automatic translation of product texts, utilizing services like DeepL and Google Translate.This feature is included at no extra cost in all versions of Abicart, making it easier than ever to reach new markets.With the current service, you manage the translations within the admin by clicking the translation button on each product separately.By leveraging these AI tools, you can increase your efficiency and market presence without incurring the typical costs and time associated with manual content creation and translation.
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Free customer service (secure messaging or phone)
28 Nov 2025
We are always close by and happy to help you! Customer service is built into Abicart! We speak Swedish, English and a few other languages. Our head office is in Mölndal, but we have employees in several locations in Sweden and around the world. From My customer service in Abicart admin you can reach us via messages or phone. Of course, you also always have access to our manual
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Automate the translation of your product texts with Abicart's AI
27 Nov 2025
Construct product texts that reach customers all over the world with Abicart! Automate the translation of your product texts into any language. Abicart is a powerful tool that gives you the best translation of your product texts, and is an effective way to reach customers all over the world!Abicart now has the ability to automatically translate product texts. We use both Deepl and Google Translate to create translations automatically.With this service, it is easier than ever to reach new markets. It allows companies to increase their online presence and reach a wider audience without having to spend time and money on manual translations.What's even better is that this service is included at no extra cost in all versions of Abicart. This means that all our users can benefit from the automatic translation at no extra cost.So if you want to increase your company's online presence and reach a wider audience, Abicart automatic translation could be the perfect solution for you.With the current service, which is included in all versions of Abicart, you need to click on the translation button in the admin, on each product separately.