New subscription renewal system

The new subscription page allows you to automatically renew your subscription based on your preferred frequency (quarterly or annual) and mode of payment. The two available modes of payment are debit card and invoice where invoice is available only for the yearly subscription renewal.

How does it work?

1. When you start the subscription, an auto debit request will be saved when you pay for the first time.

2. Next time, we will send you an email notification a week prior to the renewal date letting you know about the upcoming payment and its information.

3. On the date of renewal, the payment will be auto debited or an invoice will be generated and sent to your registered email address.

4. The subscription will be renewed and the information will be updated in Abicart.

5. If you do not wish to continue or change the subscription plan, you can submit a request to downgrade or cancel your subscription.

6. An automatic email will be triggered to customer support and we will then get in touch with you.

Subscription Overview page:

As the name implies, the overview page gives you complete information about your current subscription. The overview page is divided into four blocks. The number of blocks might vary depending on if you are using a multi store system or a single shop.

Block 1: My subscription

This block gives you information on your current subscription plan, validity and what will be the cost of the next subscription and date of renewal based on your current subscription.

The “read more” button will take you to the pricing page where you can have a complete overview of the different functionalities available in the different plans.

If you would like to renew your subscription manually, ahead of auto-renewal, then you can click on the “Update my subscription” button to go to the subscription checkout page.

Block 2: Substore selection

This block is only available for multi shop systems.You can choose which sub shop you want to include in your subscription.

Based on your selection made here, the payment information will be adjusted in the “My Subscription” block.

If you have made the wrong selection or if you would like to remove any subscription from the current selection, then you can simply uncheck the substore in the “My subscription” block.

Block 3: Available addons

You can choose the integration of your choice to be included in your subscription. Please note that it is also available only for PRO customers and it cannot be combined with PLUS or GO.

However, integrations like Creditsafe, Business check are available in all plans. 

Abicart PRO customers will get one integration at no additional cost. The cost of the free integration will be included in the “My Subscription” block but will be removed on the next page (subscription checkout page).

Block 4: Upgrade to PRO

This block will be displayed if you currently have a GO or PLUS subscription. It informs you about the benefits of PRO.

Block 5: In need of Expert Consultation?

This block will be displayed only to PRO customers. You can use this block to contact our “Abicart Experts” and avail a 20% discount on your first service with us.

Subscription Checkout Page:

Block 1: My subscription >> Choose subscription >> Click on Update my subscription.

This page summarizes the final cost to be paid inclusive of VAT and an option to make the payment via card. The Auto Debit will be set when you enter the information and proceed with the payment.

The invoice payment is only available for one year renewal. The rest of the subscription can only be paid via card. We cannot make an exception or send a manual invoice if the term is less than one year.

Once you make the payment, the receipt will be generated and it will be available for you anytime under Invoices and receipts.

Also, you can easily submit your request to downgrade and cancel your subscription via the page Change my subscription (available from Subscription overview page).

Change my subscription:

This page allows you to submit a downgrade request to change or cancel your subscription.

If you cancel your subscription midway, you will not receive a refund. The cancellation request must be submitted before the end of your subscription.

Receipt and Invoice:

Here you can view the list of invoices and the receipt of your payment. You can download or print your receipt from this page.

Checklist:

1) Make sure all the “customer information” is filled in under “My Profile”.

2) If you are a business customer, it is mandatory to fill in the VAT number.

3) Make sure to fill in the “business information” under “Settings >> Shop Information”.

These three pages are mandatory to fill in. If you still get an error with the payment or renewal, please reach out to support under “My Customer Service”.